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Services
Managed IT Services
Our Managed IT Services help customers in the North harness the power of modern technology so businesses of all sizes can operate securely and efficiently.
Our comprehensive Managed IT Solutions enable customers in the North to focus on their core business goals while we ensure their technology infrastructure remains reliable, secure, and up-to-date.
Waterman's can design and implement complete IT networks as well as provide ongoing support for existing infrastructure. We handle the day-to-day management of your technology—from routine software updates and 24/7 security monitoring to hardware upgrades, data backup solutions, and setting up new workstations for your growing team.
We offer a wide variety of Managed IT services, including:
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Proactive Network Monitoring & Maintenance
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Cyber Security & Virus Protection
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Cloud Services & Migrations
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Server & Workstation Management
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Data Backup & Disaster Recovery
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Remote & Onsite Helpdesk Support
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Hardware Procurement & Installation
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Secure Wi-Fi & Network Infrastructure
ICT PRODUCTS
FREQUENTLY ASKED QUESTIONS
WHAT ARE MANAGED IT SERVICES?
Managed IT Services is the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and cut expenses.
Essentially, it means moving away from a "break-fix" model (calling us only when something breaks) to a Proactive Support model where we monitor your systems 24/7 to prevent downtime before it happens.
WHAT IS RMM?
RMM stands for Remote Monitoring and Management. It is the specific software technology (such as NinjaOne) that allows our technicians to securely monitor your IT endpoints, networks, and computers remotely.
This allows us to perform Automated Maintenance, push security updates, and detect potential hardware failures instantly, often resolving issues without needing to interrupt your staff with a site visit.
HOW DOES THIS IMPROVE SECURITY?
Unlike standard antivirus which just scans for known files, our Managed Services include Endpoint Detection and Response (EDR).
Using advanced tools like Sophos and Huntress, we actively hunt for suspicious behavior and Ransomware threats in real-time. This ensures that your business data in Microsoft 365 or Google Workspace remains secure against modern cyber threats.
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